Effective Date: [13-04-2025]
Contact: [email protected] | +44 7529 017855
At TVIrish, we are committed to providing high-quality IPTV service and a positive experience for all our customers. However, we understand that sometimes things may not go as expected. This Refund Policy outlines the conditions under which you may request a refund for your IPTV subscription.
1. Eligibility for Refunds
Refunds are available to first-time customers only and must be requested within 7 days of the original purchase date. After this period, refunds will not be issued under any circumstance.
To be eligible for a refund:
- You must provide proof of purchase (invoice or order confirmation).
- The issue must not be related to your own internet connection, device incompatibility, or misuse of the service.
- Refunds will not be given for trial accounts, test lines, or renewal subscriptions.
We strongly recommend all users test their internet speed, compatibility, and device setup before purchasing a long-term plan.
2. Valid Reasons for Refund
- Service not delivered or activated
- IPTV access credentials not working after troubleshooting
- Technical issues from our end that could not be resolved within a reasonable timeframe
3. Non-Refundable Situations
Refunds will not be processed if:
- You changed your mind after purchase
- The service was working but you no longer wish to use it
- You provided incorrect information during the order process
- Your internet provider blocks IPTV traffic, or you failed to use a VPN if required
4. Refund Process
To request a refund, email [email protected] with the subject line “Refund Request” and include your full name, order number, and a brief explanation of the issue.
If approved, your refund will be processed within 5–10 business days to your original payment method.
5. Service Suspension or Misuse
If your account is found to be in violation of our Terms of Service (e.g. reselling, account sharing, illegal use), your access will be terminated immediately without eligibility for a refund.
6. Policy Changes
We reserve the right to update this refund policy at any time. Updates will be posted on this page with the new effective date.
